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Return to shopReturns & Exchanges
Can I return my item? The short answer: yes. But — we're not a big, faceless warehouse. We're a small team who personally hand-picks, photographs, and lovingly packs every single piece that leaves our hands. When something comes back, it's not just a box on a shelf to us — it's real time taken away from finding and delivering the next unique gem to its new home. So we do understand that a purchase can feel different once it arrives, but we'd genuinely love it if you took a moment to think it through first, rather than ordering on impulse.
Not sure yet what to expect from a vintage or preloved piece? Before you buy, take a look at our Condition Guide — it walks you through exactly what each condition level means, so there are no surprises when your item arrives.
If you ever have doubts or need advice, please reach out — we're always happy to help you choose the piece that truly feels right for you.
How to request a return
Handling returns isn't as simple as it may seem. Every returned item means we have to carefully re-check it, repack it, and give it the same attention all over again — time that comes straight out of the hours we'd otherwise spend sourcing your next favourite piece. That said, we absolutely want you to be happy with your purchase, so we do accept returns under the following conditions.
- Send an email to support@getyourdesignerbag.com with your order number and your request, or use the withdrawal form below.
- Return requests must be submitted within 14 days of receiving your order.
- Items must be returned in their original packaging, unworn, undamaged, and with all tags still attached.
- Please ship your return in a new, sturdy box rather than the original shipping box — this helps protect the item during transit.
- Returns without original packaging, missing components, or damaged items cannot be accepted.
- Layaway agreements and search-on-request items cannot be returned.
- You're responsible for the return shipping costs and risks. We recommend tracked and insured shipping, as we cannot be held responsible for lost or damaged packages.
Refunds
- Refunds are only issued if items meet the return conditions above.
- Refunds are processed within 14 calendar days after we receive and inspect your return.
- Refunds are made to your original payment method.
- If a discount code was applied, the refund reflects the actual amount paid.
- Missing or damaged components may result in a reduction or rejection of the refund.
- Original shipping costs (from us to you) are refunded if you return your entire order within the 14-day withdrawal period. Return shipping costs remain your responsibility.
- For orders paid by credit card or PayPal, a small percentage may be withheld to cover non-refundable transaction fees charged to us — we'll let you know if this applies.
- Depending on your bank, it may take up to 10 additional working days for the refund to appear in your account.
Faulty or incorrect items
- All items are carefully inspected before shipping.
- If your item arrives damaged or not as described, please notify us within 48 hours of delivery. Claims after this period cannot be accepted.
- Contact us immediately at support@getyourdesignerbag.com and we'll help as soon as possible.
Final note
We want you to love your designer piece as much as we loved curating it for you. If you have any questions before purchasing, or need assistance after your order, please don't hesitate to reach out at support@getyourdesignerbag.com.
Want to withdraw your order?
You have the legal right to withdraw your order within 14 days. Click below to open the withdrawal form.
Withdrawal received
Thank you — we've received your withdrawal request. A confirmation has been sent to your email. Please return the item(s) within 14 days, in their original condition and packaging.