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RETURN POLICY
CAN I RETURN MY ITEM?

The short answer: yes. But…

Please understand that we are a small business specializing in vintage and preloved items. We put a lot of love and care into each package and every order means the world to us. We do understand that you may change your mind after a purchase, but we would like to ask you to think carefully before making an impulsive purchase. Returns take a lot of time and have a big impact on our small team.

If you ever have doubts or need advice, please reach out. We’re always happy to help you choose the piece that truly feels right for you

BEFOR YOU MAKE A PURCHASE

Handling returns isn’t as simple as it may seem. For our small, dedicated team, it requires extra attention and care to process returns, repack items, and prepare them for resale. This process takes away from the time we would otherwise spend finding and delivering more unique designer gems to new homes.

That being said, we absolutely want you to be happy with your purchase, so we do accept returns under the following conditions:

HOW TO REQUEST A RETURN
  • Send an email to support@getyourdesignerbag.com with your order number and your request.
  • Return requests must be submitted within 14 days of receiving your order.
  • Items must be returned in their original packaging, unworn, undamaged, and with all tags still attached.
  • Returns without original packaging, missing components, or damaged items cannot be accepted.
  • Layaway agreements and search-on-request items cannot be returned.
  • Customers are responsible for the return shipping costs and risks. We recommend tracked and insured shipping, as we cannot be held responsible for lost or damaged packages.
REFUNDS
  • Refunds will only be issued if items meet the return conditions.
  • Refunds are processed within 14 business days after receiving and inspecting the return.
  • Refunds are made to the original payment method.
  • If a discount was applied, the refund will reflect the actual amount paid.
  • Missing or damaged components may result in a reduction or rejection of the refund.
  • The original shipping costs (from us to you) will be refunded if you return your entire order within the 14-day withdrawal period. Return shipping costs are the responsibility of the customer.
  • Depending on your bank, it may take up to 10 additional working days for the payment to appear in your account.
FAULTY OR INCORRECT ITEMS
  • All items are carefully inspected before shipping by our team.
  • If your item arrives damaged or not as described, please notify us within 48 hours of delivery. Claims after this period cannot be accepted.
  • If there is anything wrong with your item, please contact us immediately at
    support@getyourdesignerbag.com and we will make sure we help you as soon as possible.
FINAL NOTE

We want you to love your designer piece as much as we loved curating it for you. If you have any questions before purchasing, or need assistance after your order, please don’t hesitate to reach out at support@getyourdesignerbag.com. 

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